Faq

Will you complete this W-9?
Do we accept purchase orders?
Do we accept American Express?
I've forgotton my username and password!
I have an accounting issue, who can I talk to?
How can I get another copy of my registration or receipt?
Is this a one or two day workshop?
What is the cancellation policy?
How is the virtual workshop different from the non-virtual?
Is lunch included in the registration fee?
What level of expertise are workshops geared toward?
Are scholarships available?
How large are the workshops?
How often do we update our materials?
Can I get an extra copy of a workbook?
Is there a group discount?
Do we do customized workshops?
Is the website registration secure?
 


Will you complete this W-9?
We are happy to provide you with a completed W-9. Please email gclemmer@newurbanresearch.com with W-9 in the subject line and we'll email you one within 2 business days.

Do we accept purchase orders?
Yes! Just check the "Purchase Order" check box on the registration page and email a copy of the PO gclemmer@newurbanresearch.com.

Do we accept American Express?
Yes, as well as Visa and Mastercard.

I've forgotton my username and password!
Your username is your email address used when you created your account or if you updated your email address in your profile. You can retrieve password using on our sign in page, by clicking on "Forgot Your Password?". If you do not remember the username you used to sign up, please contact us.

I have an accounting issue, who can I talk to?
You may call us toll free at 877.241.6576 or email our accounting department at gclemmer@newurbanresearch.com.

How can I get another copy of my registration or receipt?
It may take up to five business days to provide you with copies of your registration confirmation, receipt or invoice. To receive a copy of your registration confirmation, please email gclemmer@newurbanresearch.com. You may also want to check your email inbox because we send a copy via email automatically. To receive a copy of an invoice or receipt for payment, please email gclemmer@newurbanresearch.com.

Is this a one or two day workshop?
All workshops are one day workshops.

What is the cancellation policy?
You must cancel in writing at least four full business days prior to the workshop. Otherwise we will expect payment.

How is the virtual workshop different from the non-virtual?
It's not different at all in terms of content.

Is lunch included in the registration fee?
No, but light snacks are usually included.

What level of expertise are workshops geared toward?
It's designed for beginners and more experienced analyst alike. We intentionally keep workshops small in order to provided one on one assistance to those that may need it.

Are scholarships available?
Not at this time.

How large are the workshops?
Typically workshops are not larger than 20 students per class and each student has their own computer to work on.

How often do we update our materials?
We update our materials weekly so you can be assured of always receiving up to the minute information.

Currently there is not. If you have a larger group you might consider a customized workshop. Please emailgclemmer@newurbanresearch.com for more info.

Do we do customized workshops?

Yes, we do customized workshops for up to 24 students. It is a flat fee cost of $3,000 and we provide all materials and licensing. For more info please email gclemmer@newurbanresearch.com.

Is the website registration secure?
Yes, you know it's secure because the url begins with "https" instead of just "http."